Holder of a Quality Management System certified by APCER according to the standard NP EN ISO 9001:2015, Atlantida Viagens e Turismo, S.A., through its brand Atlântida Wta Viagens, dedicates a very special attention to the detection, accountability and timely correction of irregularities that may eventually occur within the organisation as well as situations involving the suppliers contracted for the provision of the service provided.
In order to implement successive improvements in our services, we encourage our clients to register, in writing, their complaints and/or suggestions emphasizing that, according to the law regulating the activity of travel agencies, they will have 30 days to do so after the end of the trip/stay.
You can get us your exposure through:
- Letter sent to Atlântida Wta Viagens:
A/c Quality - Avenida Conde Valbom Nº 6 | 3rd floor | 1050-068 Lisbon
E-mail: lisboa@atlantidawta.com
- Complaints book:
Available in all shops for registration of complaints that will be analyzed by Tourism of Portugal.
- Online complaints book:
Alternative Dispute Resolution Entities: (LAW 144/2015 of 08 September)
1 - Travel Agency Customer Ombudsman, en http://www.provedorapavt.com/;
2 - Turismo de Portugal's Arbitration Committee, http://turismodeportugal.pt/
3 - Entities of Alternative Resolution of Consumer Disputes (ADR), http://www.consumidor.ptin the List of ADR Entities.
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